How do I create an account?

In the top-right corner of the Hindsight / Teleported Fest website, click “Create Account” and follow the onscreen prompts. You can review or update your account again by clicking your name and selecting “My Account” from the drop-down menu.

How do I log in to my account?

In the top-right corner of the Hindsight / Teleported Fest website, click “Sign In” and follow the onscreen prompts. You can review or update your account again by clicking your name and selecting “My Account” from the drop-down menu.

Do I use my existing True/False login?

No. You will be required to create a new account. We recommend using the email address associated with your True/False Account (if you have one) to access Hindsight and/or Teleported. Click “Create Account” and follow the onscreen prompts.

How do I change/reset my password?

In the top-right corner of any page, click your name and select “My Account” from the drop-down menu. Next to your current password, you have the option to change it. If you have forgotten your password and need to reset it, click “Sign In” and then “Forgotten Your Password?” You will be emailed a link to reset your password.

I can’t find my access code. What do I do?

First, check the email you purchased tickets or passes with - it could be in your spam folder! If you still can’t find it, please contact us by emailing the box office at boxoffice@truefalse.org, or calling us at 573-441-8504.

I purchased a ticket or pass after the window to watch a film has opened. How long will it take for me to receive my access code?

This is virtual but our Box Office team is still human. We’ll do our best to get your code out as quickly as possible. Please allow for 24 hours from purchase.

Can I start a film and come back to it later?

Yes. Hindsight films can be paused and resumed within 48 hours of pressing play. In general, Teleported Fest films can be paused and resumed within 9 hours. Exceptions for both Hindsight and Teleported Fest may apply for Limited Viewing Window films.

Can I watch Hindsight films and/or Teleported Fest films from anywhere in the world?

For Hindsight series films, yes. Some Teleported films may be geoblocked in some territories.

Are group tickets available for Hindsight or Teleported Fest films and screenings?

No. If you are a part of an educational group looking to access Hindsight or Teleported Fest films for a class, please reach out to our Community Partnerships and Education team.

Can I share my Hindsight or Teleported Fest account with a friend?

No. Your account is unique to you. If you share your account, your account will be revoked and purchases will not be refunded.

What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Content can be played using Microsoft Edge, Internet Explorer 11, Google Chrome, Firefox, and Opera.

Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

Mac OSX 10.12 or later.
Content can be played using Safari, Google Chrome, Firefox, Safari, and Opera.
You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.

Can I Chromecast content?

You can not Chromecast from a Chrome web browser on PC and Mac computers.

**I’m still having trouble. Is there someone I can contact for help? ** Yes! You can give us a call at 573-441-8504, or email us at boxoffice@truefalse.org.